What is your Online Return Policy?
We will gladly accept any unwashed & unworn items with their tags within 30 days of delivery. Returns must be noticed by contacting us since we will inspect and send you the return label in order for you to ship back without any fee. We cannot accept and process returns made from outside shipping methods. Returns that do not adhere to our policies will not be refunded & reshipped back to you*
What is considered worn?
Any item that does not have their tags attached. Please be careful of any makeup or deodorant when trying on as well as any pet hair or fragrance that could transfer to the garment as this is considered worn. Items that have be washed or have noticeable instances of wear will not be eligible for return.
What about shoes?
Shoes can scuff easily, especially on hard surfaces. When worn outside, natural wear does occur. Always make sure to try shoes on indoors & on carpet. Shoes must be returned in their original box. The shoe box must also be undamaged & not used as a shipping box.
What about Sale?
Sale items are eligible for exchange only or store credit.
What about Final Sale?
Final Sale items are not eligible for return. No exceptions, this includes gifts. If you have any questions regarding fit, sizing & styling for a final sale item for yourself or a gift, we encourage you to ask our customer service by contacting us via our email address.
We do not refund expedited shipping costs.
When will I get my refund?
Your return amount will be credited back to the original form of payment. Refunds are processed by our Returns Department within 2 business days upon delivery. You will be emailed a confirmation of refund once our Return Department has issued the refund.
Returns can take up to two weeks to arrive back to our distribution center from time of label creation to delivery. To track the status of your return, you can use the tracking number provided to you when you initiate your return.
Please note that refunds may take up to 10 business days for to post to your account.
CONTACT US
Address: 4101 Venice Rd, Sandusky, OH 44870
Email: support@watchdramacools.com
Phone: +1 (419)-559-3402