FAQs

  • How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

  • What if I make a mistake in my order?

Please contact us at support@watchdramacools.com and we will work to correct the problem as soon as possible.

  • Are Payments Secure?

ABSOLUTELY YES. At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet. 

  • I’ve not received my order, what should I do?

If you have not received your order, then please contact us at support@watchdramacools.com and we will work to correct the problem as soon as possible.

  • Do you ship to my home address or I need go somewhere to pick it up?

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS. 

  • How do I return an item?

If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package.

Please contact us at support@watchdramacools.com for the return.

Once getting the FREE RETURN LABEL and instructions, please pack your items carefully and send your return package to the nearest USPS. 

Send your return tracking number or a picture of return receipt to our customer service team.

We will process the return or exchange as soon as we receive your package.

  • How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

  • Do you accept returns?

We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.

  • Do you ship internationally?

Unfortunately, currently we are shipping within the US only. 

  • Can I get expedited shipping? 

At this time we don’t offer an expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors.